Privacy policy

The website bazman.taxi and the service are operated by Bazman Taxi (in Hebrew, מוניות בזמן), which is responsible for your information and controls its booking database. Our customer reception is at 10 Eliyahu Golomb Street, Petah Tikva. For any question about your information, contact us through the WhatsApp and call buttons on the website, by email at office@bazman.taxi, at the reception or through the contact page.

You are under no legal obligation to give us your details; it is your choice. Without your name, phone number and trip details we cannot handle your request or reply to you. If you book a ride for someone else, give us only what the ride needs and let them know you have shared their details with us.

Contact details, addresses, travel dates and times, flight information, the number of passengers and pieces of luggage, extras such as child seats with the children’s ages, a vehicle with a lift, a VIP sign, stops and notes you submit in forms are used to handle your request, assign a driver and send you service messages about the ride. Please do not include medical information; a request for an accessible vehicle is used only to match the vehicle. The trip details the driver needs are shared with the assigned driver.

To estimate a fare, the calculator uses the places you choose (where from, any stop and where to), the day and time, and the number of passengers and bags. The route and distance are worked out on our own servers from OpenStreetMap map data; the places you choose, your name and your phone number are not sent to an outside service for this.

Before showing the result, the calculator asks for your name and mobile phone number. Together with the route, the stop, the day and time, the passengers, the bags and the calculated estimate, they are sent to the station as an enquiry and stored in our booking system. We use them to contact you, by phone or WhatsApp, with a fixed price for that trip, and not for marketing without your separate consent. Giving them is your choice, but the result is shown only after you do.

A WhatsApp button opens WhatsApp with a message prepared for you, which you can edit before sending. Messages you send us on WhatsApp pass through WhatsApp, a Meta service, under its own terms and privacy policy, and the station uses their content to handle your request. The station’s phone number is used only to place calls and open WhatsApp; it is not shown as text on the website.

Some messages to the station’s WhatsApp are answered by Michal, an AI-based digital agent that replies on the station’s behalf. To reply, station systems send OpenAI, which processes the information as a service provider to the station, the conversation content needed for the answer and the request details you gave, such as where from, where to, when, passengers and luggage. A voice message you send may be passed to OpenAI to turn it into text. To give a price, Michal uses the trip details you gave and the station’s verified price list.

Michal closes a ride only at the verified price list and only after you have accepted the price; unusual requests go to a person at the station. At any point you can write in the chat that you would rather talk to a person, or call us. Please do not send medical information or details the ride does not need.

The station team that handles bookings and the assigned driver receive the details needed to handle the ride. Service providers that work for the station also process information as needed: Supabase hosts the booking and enquiry database in Germany, Vercel serves the website, Green API sends the station’s WhatsApp messages, such as the details of a ride that has been closed, and Resend sends the station team email alerts about new requests. OpenAI processes the conversations Michal answers, and Google Calendar holds the ride calendar Michal keeps for the station team, with the trip details. The analytics tools and Google Ads receive only what is described below.

Some providers process information outside Israel, including in the United States. Information is disclosed to a competent authority when the law requires it.

After you agree to usage measurement, Google Analytics, Vercel Analytics and Speed Insights measure visits, taps on the WhatsApp and call buttons, actions on the site and loading times. With separate permission for session replay, Microsoft Clarity records clicks and scrolling, with forms, contact details and trip details masked. These tools do not load before you choose and do not receive the text you type in forms. With measurement permission we also keep a general traffic source, recognised campaign codes and the device category, and attach them to a request you send. You can book without agreeing.

When you arrive from a Google ad, the link includes a click code generated by Google (gclid, gbraid or wbraid). The code does not contain your name, phone number or address, and it is used only to tell Google Ads that an ad led to an enquiry or a ride. For visitors from the EU, the wider European Economic Area (including Iceland, Liechtenstein and Norway), the UK and Switzerland, the site keeps the code only in the open page. It is stored in the bz_ads cookie and in local storage, and attached to a request, only after you agree to usage measurement in the cookie banner, for example with “Accept all”. If you withdraw that consent, the code is no longer attached to requests and the site deletes the copy stored in your browser.

For visitors from anywhere else, the site keeps the code as an essential attribution item, without asking for permission, in the bz_ads cookie and in local storage, for up to 90 days after your last ad click. Withdrawing permission in the privacy preferences does not delete it; clearing this site’s data in your browser does.

To know whether consent is needed, the site asks our own server, and only on a visit that comes from an ad. The server reads the country from the general IP-based location that our hosting provider, Vercel, supplies, and answers only whether consent is needed. Neither your IP address nor your country is stored by this check. If the check fails, the site behaves as it does where consent is needed.

If you send a booking request or a calculator enquiry from the site, the code is attached to it and stored with it. A tap on a call or WhatsApp button is recorded in the station’s attribution system only when an ad click code is stored in your browser, and the record holds only the code, the kind of tap and the time.

To measure which ads bring customers, the station sends Google Ads the click code, the event type and the time. The event types are a booking request, an enquiry, a tap on call or WhatsApp, a ride that was closed and a ride that was completed; for the last two the trip amount is sent as well. No name, phone number, email or address is sent to Google.

We take reasonable measures to protect your information, such as an encrypted connection to the website and access to our systems limited to the people who need it for their work. No system is completely secure. If a security incident occurs, we will act as the Israeli Privacy Protection (Data Security) Regulations, 5777-2017, require, including reporting it to the Privacy Protection Authority and informing the people affected where the law requires it.

To limit automated repeated requests, we count requests with keyed hashes of connection identifiers and phone numbers in short time windows; the counters do not store the raw IP address or phone number, and expired counters are deleted. The website’s servers also log technical data such as your IP address, browser type and the page you asked for, to run and secure the site and fix faults. The Shabbat times and the flight board are fetched by our server from Hebcal and from the Israel Airports Authority’s open data; your browser sends them no personal details.

Your measurement choice, the traffic source and the ad click code stay in your browser for up to 90 days, and records of call or WhatsApp taps are deleted from our system after 120 days. Bookings, enquiries, conversations and backups are kept for as long as they are needed for the purpose they were given for: handling the request and the ride, replying to you, and dealing with questions, complaints or disputes about them. Some information is kept longer where the law requires or allows it, such as records needed under tax and bookkeeping rules, or while a claim about the ride can still be brought. The general limitation period in Israel is seven years.

Under the Israeli Privacy Protection Law, 5741-1981, you may ask to see the information we hold about you (section 13) and ask us to correct or delete information that is inaccurate, incomplete, unclear or out of date (section 14). You may also ask us not to send you marketing and withdraw a marketing consent at any time. Send such a request, or a complaint about how we handle your information, on WhatsApp, by phone, by email to office@bazman.taxi or at the reception, and we will reply within the time the law sets. To protect your information, we may ask for details that show the request comes from you. If you are not satisfied with our reply, you can contact the Israeli Privacy Protection Authority.

Use the privacy preferences link at the bottom of any page to change your choice. Withdrawal stops future collection by that tool and removes the measurement identifiers kept on your device, but it does not erase data already sent. The Google ad click code is deleted on withdrawal only for visitors from the EU, the EEA, the UK and Switzerland. Withdrawing permission from a tool that has already loaded refreshes the page to stop it, and an unsent form may be reset.

When we change this policy, we update the date on this page. Last updated: 19 October 2026.

If the EU General Data Protection Regulation (GDPR), UK data protection law or the Swiss Federal Act on Data Protection applies to you, these are our legal bases. Handling your request, your calculator enquiry, your WhatsApp conversation and your ride is necessary to provide the service you asked for, or to take steps you asked for before booking. Analytics, session replay, the Google ad click code and marketing rely on your consent, which you can withdraw at any time. Security and preventing abuse rely on our legitimate interest in running the website and the service safely. Keeping records relies on legal obligations, such as tax rules, and on our legitimate interest in defending legal claims.

The European Commission recognises Israel as providing an adequate level of protection for personal data, and its review published in January 2024 kept that decision in place. The UK and Switzerland recognise Israel in the same way. Providers that process data in other countries, such as the United States, do so under the transfer safeguards they operate.

You have the right to access, correct and delete your data, to restrict or object to its processing, to receive it in a portable format and to withdraw consent. To use these rights, contact us directly on WhatsApp, by phone, by email at office@bazman.taxi or through the contact page, in any of the website’s four languages. You can also complain to the data protection authority in the country where you live or work. When Michal handles your request, you can ask at any point for a person at the station to take it over or review what was decided, and give your view.