Questions about our taxis
This page answers the questions we hear most, grouped by topic: booking, prices, the airport, special requests, Shabbat, and languages and contact. In short, you book on WhatsApp, by phone or online; the price is fixed before the ride; for arrivals we follow your flight; child seats, a wheelchair vehicle and group vehicles are available; and the station keeps Shabbat. Each answer links to the page with the full details.
Topics on this page
- Booking
How to book, what to send and how to change a ride. Full form on the booking page.
- Prices
Fixed prices, the meter and toll roads. See the meter calculator.
- The airport
Terminals, flight tracking and meeting your driver. See the Ben Gurion Airport taxi page.
- Special requests
Child seats, wheelchairs, groups and VIP. See our services.
- Shabbat and holidays
When we drive and when we do not. See taxis before and after Shabbat.
- Languages and contact
Four languages, one dispatch desk. See contact us.
Booking in one message
Most questions disappear if the first WhatsApp message has these four things:
- The route
Where from and where to, with a full address or hotel name.
- The time
Date and pickup time, or the flight number and time.
- The people and bags
Passengers, large suitcases and trolley bags.
- The extras
Child seats with ages, a wheelchair, a stop, or a VIP name sign.
The station at a glance
- Since
- 2006
- Drivers
- Hundreds, nationwide
- Languages
- English, Hebrew, Russian, French
- Days
- Sunday to Friday, Shabbat-observant
Questions and answers
How do I book a taxi with you?
Send a WhatsApp message, call, or fill in the online booking form. All three reach the same dispatch desk.
How early should I book?
A day ahead is ideal, particularly for early flights. Same-day rides are possible, and for a pickup in the next couple of hours a phone call is the quickest way.
What details do you need from me?
The route, the date and time, the number of passengers, large suitcases and trolley bags, and any extras such as child seats. The booking form asks for each one.
Can I book a ride for someone else?
Yes. Give your own details and add the passenger’s name and phone, so the driver can reach them on the day.
How do I change or cancel a booking?
Contact us on WhatsApp or by phone as early as you can, with the booking details. The rules that apply are in our terms of use.
How are your prices set?
Each ride has a fixed price that depends on the route, the time of the ride and the vehicle. The station sends the price for your ride on WhatsApp before you travel.
How is your price different from the meter?
The meter counts distance and time, so it moves with traffic. Our price is agreed before the ride and stays as long as the route, stops and waiting stay as agreed. The meter fare calculator shows what the meter would charge.
Are toll roads included in the price?
Ask when you request the price. Routes that can use Road 6 or the Carmel Tunnels are explained in our pricing policy.
Do I pay extra for luggage?
There is no charge per bag. Your luggage decides which vehicle you need, and the vehicle is part of the price; see the large taxi page.
How do I pay?
You pay the driver, in cash, by credit card or with Bit. Nothing is paid on the website; see our pricing policy.
What if my flight lands early or late?
Give us the flight number and we follow it. The driver comes for the actual landing time; see the Ben Gurion Airport taxi page.
Where will the driver meet me at the airport?
The driver contacts you by phone or WhatsApp after you land, and you agree on the meeting point together. The Terminal 3 arrival guide describes the way out of the terminal.
Which terminal does my flight use?
Most international flights use Terminal 3; domestic flights use Terminal 1. Check the Ben Gurion flight board or give us the flight number.
Can you collect me after midnight?
Yes. We drive at night on every day except Shabbat, following the actual landing time of your flight.
Can I use Uber at Ben Gurion Airport?
No, Uber does not operate in Israel. Our guide Is there Uber in Israel? covers the alternatives.
Do you have child seats?
Yes, for every age: infant carriers, child seats and boosters. Write the children’s ages when you book; see taxi with a child seat.
Do you have a vehicle for a wheelchair user?
Yes, a vehicle with a lift, so the passenger boards without leaving the wheelchair. Book it a day ahead; see our services.
Do you have vehicles for groups?
Yes: large taxis, minibuses and coaches. Tell us how many people and how much luggage, and we match the vehicle; see the large taxi page.
Can you arrange a limousine?
Yes, by arrangement, as part of our VIP service with a name sign in the arrivals hall. Details on our services page.
Do you work on Shabbat?
No. The station closes from the start of Shabbat until it ends; see taxis before and after Shabbat.
My flight leaves on Friday evening. Can you take me?
Yes, if the ride can reach the airport before Shabbat begins. Send us the flight time early and we plan the pickup with you.
Do you work on Jewish holidays?
Not on the festival days. We drive on the eve until the holiday begins and resume once it ends.
Which languages do you speak?
English, Hebrew, Russian and French, on the phone, on WhatsApp and on this website. See contact us.
Where is your office?
At 10 Eliyahu Golomb Street, Petah Tikva. More about the station on the about page.
Should I tip the driver?
It is your choice. Our tipping guide explains what is customary in Israel.
Book on WhatsApp or by phone
Send us where from, where to and when on WhatsApp, and the taxi will be there on time.