Terms of use

The business that provides the service under these terms is Bazman Taxi (in Hebrew, מוניות בזמן), an Israeli taxi station with a dispatch desk and hundreds of drivers across the country, specialising in rides to and from Ben Gurion Airport and between cities. Our customer reception is at 10 Eliyahu Golomb Street, Petah Tikva. You can reach us through the WhatsApp and call buttons on every page of bazman.taxi, by email at office@bazman.taxi, through the contact page or at the reception.

Using the website, including browsing it, or requesting a ride means you accept these terms. If you do not accept them, please do not use the website. How we handle your details is explained in the privacy policy.

Through the website, WhatsApp or phone you can request a private taxi ride anywhere in Israel: between two localities, to or from Ben Gurion Airport, or to any other destination, with stops on the way if you ask for them. Depending on the trip and your request, the station provides a standard or estate taxi, a large taxi, a minibus, a coach, a vehicle with a wheelchair lift, a luxury car or limousine as part of its VIP service, and child seats.

The vehicle is matched to the number of passengers, large suitcases and trolley bags you tell us about, and agreed with you before the ride.

Sending the booking form, writing to us on WhatsApp or calling us is a request for a ride. After receiving it, the station contacts you to go over the trip details, the vehicle and the price. A booking is made when the station has given you a fixed price for the trip and you have accepted it. If you sent a request and have not heard back from us, no booking has been made, so please contact us on WhatsApp or by phone.

The station has authorised Michal, its digital agent, to close a booking at its verified price list when the trip details are complete, the pickup is more than two hours away and you have accepted the price. Pickups within two hours, a missing price, a price change and unusual requests are handled by a person at the station.

Some replies on the station’s WhatsApp are written by Michal, an AI-based digital agent. Such replies may contain mistakes, so check the trip details in the summary before you accept a price. If you would rather talk to a person, say so in the chat or call us with the call button. How we handle the conversation is explained in the privacy policy.

An automatic message saying that your request was received is not a booking and does not fix a price. The assignment of a driver is arranged separately and communicated to you before the ride. An add-to-calendar link lets you save the trip; it does not show that an event already exists in your calendar.

Fixed prices appear on the website only where the station has published them, and only for the route, time and vehicle they describe. A different route, an extra stop, waiting time, a different vehicle or an added service changes the price. Where no price is published, the station gives you a price for your trip on request.

A price you have been given and not yet accepted is valid for 24 hours or until the pickup time, whichever comes first, unless the quote says otherwise. Once agreed, the fixed price stays the same during the ride as long as the route, stops and waiting stay as agreed. A change you ask for during the ride may change the price, and the station will tell you the new price before making it.

Where a route may use a toll road, such as Road 6 or the Carmel Tunnels, the station tells you when giving the price whether the toll is included. The full rules are in our pricing policy.

The meter calculator estimates, as a range, what a taxi meter would charge for a trip under the official Ministry of Transport tariff. The result is an estimate for information only. It is not a price offer from the station and does not create a booking.

Before showing the result, the calculator asks for your name and mobile phone number. These details, together with the trip details you entered and the estimate, are sent to the station so that it can contact you with a fixed price for that trip. How we handle them is explained in the privacy policy.

Before a booking is made, the station checks the trip details, availability, the price and the conditions. If an adjustment is needed, or an error is found in a price before you have accepted it, we give you the corrected price and ask for your agreement. Without your agreement no booking is made and you are not charged.

If an error is discovered after a booking has been made, we will contact you to clarify it and look for a solution in accordance with the law. Nothing in this section limits rights that cannot be waived under the law, or means that every error permits cancelling a booking or changing its price unilaterally.

Nothing is paid on the website. You pay the driver for the ride, in cash, by credit card or with Bit. The booking form and the meter calculator take no payment and ask for no payment details, so cancelling never involves refunding a payment made on the website.

You can cancel or change a ride in any of these ways: by a WhatsApp message or a phone call, through the WhatsApp and call buttons on every page; by email to office@bazman.taxi; at our reception, 10 Eliyahu Golomb Street, Petah Tikva; or by registered mail to the same address. In your message, give your name and the ride details, such as the date, the pickup time and the phone number you booked with. Please cancel as early as you can, so that we can tell the driver in time.

Cancelling a ride booked at a distance, through the website, WhatsApp or phone, is governed by the Israeli Consumer Protection Law, 5741-1981, and the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010. Under section 14C of the law, a transaction for a service made at a distance may be cancelled within 14 days of the transaction or of receiving the document setting out its details, whichever is later; for a service that is not ongoing, such as a ride, the cancellation must be made at least two days that are not rest days before the service. The law sets exceptions to this right, among them hospitality, travel, holiday and leisure services when the cancellation falls within the seven days that are not rest days before the service. Where the statutory right to cancel applies, nothing in these terms limits it.

A change to the address, time, number of passengers, luggage, equipment or route requires a fresh check of availability and of the price, and the station will tell you about any adjustment for your agreement. An update to this page does not change conditions that already apply to an existing booking and does not limit rights that cannot be waived under the law.

We work to provide a professional, reliable service. As with any road transport, delays or changes beyond our control can occur, such as traffic, weather, road works or security events. If something goes wrong with your ride, contact us and we will deal with it promptly.

Bazman Taxi is a Shabbat-observant station. From the start of Shabbat or a Jewish holiday until it ends there is no dispatch and there are no rides; requests sent during that time are handled after it ends. A ride before Shabbat or a holiday must end before it begins.

When you request or book a ride, you agree to receive messages about that ride, such as the trip details, the price, driver and vehicle details and status updates, by WhatsApp, text message or phone call. These messages are needed to provide the service and are not marketing.

Marketing messages, such as updates and offers, are sent only if you have given explicit, prior, separate and optional consent. That choice is not a condition of the service, in line with section 30A of the Israeli Communications Law (Telecommunications and Broadcasting), 5742-1982. Contacting us, booking a ride or chatting with Michal is not consent to marketing. Each marketing message is marked as advertising, names the station and how to reach it, and includes a simple way to unsubscribe. You can unsubscribe at any time by replying "STOP" (or the Hebrew "הסר") to a message, or by contacting us on WhatsApp or by phone.

If you contact us through WhatsApp, WhatsApp’s own terms and privacy policy apply to your use of that service. Links to other websites are provided for convenience, and we are not responsible for their content.

Please do not use the website to send false requests, requests in another person’s name without their permission or automated requests, or in a way that harms how it works. The content, images and design of the website belong to the station or to those who allowed it to use them, and may not be copied for commercial use without written permission. The flight board comes from the Israel Airports Authority’s open data and may be delayed or change, so check with your airline too.

We may update these terms from time to time to reflect changes in our service or in the law. The version published on the website at the time of your booking applies to it. These terms and any use of the website and the service are governed by the laws of the State of Israel, and disputes are heard by the competent court in Israel under the law. Nothing in these terms limits rights that cannot be waived under the law. Last updated: 19 October 2026.