Cancel a booking
You can cancel a ride you booked with us, on the website, by WhatsApp or by phone, with a cancellation notice sent in any of the ways on this page: WhatsApp, a phone call, email, a visit to our reception in Petah Tikva or registered mail. Give your name, the phone number you booked with, and the date and route of the ride. Nothing is paid on the website, so there is no payment to refund. Please cancel early so we can tell the driver in time.
How to send a cancellation notice
Choose whichever way suits you. Each one is a valid cancellation notice.
- By WhatsApp, from here
The WhatsApp button on this page opens a ready cancellation message. Fill in the details and send it.
- By phone
The call button connects you to the station. Say you are cancelling a ride and give the details.
- At our reception
You can come to our reception at 10 Eliyahu Golomb Street, Petah Tikva, and cancel in person.
- By registered mail
Send a letter to the same address, 10 Eliyahu Golomb Street, Petah Tikva, with the details listed below.
- By email
Write to office@bazman.taxi with the details listed below.
What to include
- Who booked
The name of the person who booked the ride and the phone number it was booked with.
- Which ride
The date, the pickup time, and where from and where to. If you received a booking number, add it.
- What you cancel
The whole booking, or only part of it, for example the return leg of a round trip.
What the law says about cancelling
Cancelling a ride booked at a distance, on the website, by WhatsApp or by phone, is governed by the Israeli Consumer Protection Law, 5741-1981, and the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010. Under section 14C, a service transaction can be cancelled within 14 days of the transaction or of receiving the document that sets out its details, whichever is later, and for a one-off service such as a ride, provided the cancellation is made at least two days that are not rest days before the service.
The law sets exceptions to this right, among them hospitality, travel, holiday or leisure services, when the cancellation is made within the seven days that are not rest days before the service. Where the statutory right applies, nothing on this page limits it. The full wording is in the cancellation part of our terms of use.
Book on WhatsApp or by phone
Send us where from, where to and when on WhatsApp, and the taxi will be there on time.